Our AML and Verification Policy
We hold licence 8048/JAZ2021-042 issued in Curaçao, and that licence binds us to strict anti-money-laundering (AML) and Know Your Customer (KYC) rules. This page sets out, in plain English, what we check, when we check it and what we need from you.
Our Anti-Money-Laundering Commitment
Money laundering is the attempt to make funds from illegal activity appear legitimate, often by moving them through gambling accounts. Under our Curaçao licence and the obligations attached to it, we operate a risk-based AML programme overseen by a dedicated compliance team. That programme covers player identity checks, transaction monitoring, suspicious activity reporting and staff training, and it is reviewed and updated regularly to reflect current regulatory expectations.
We take this seriously because a clean platform protects you as much as it protects us. Criminal proceeds moving through casino accounts drive chargebacks, frozen payments and stricter limits for everyone, so every control described on this page exists for a concrete reason rather than as box-ticking.
When We Verify Your Identity
Verification stages
We verify players in stages rather than all at once. This keeps registration quick while still meeting our licence obligations at the points where risk actually rises. Expect the first request at one of the three triggers below, whichever comes sooner.
- At registration: your email, mobile number and date of birth are confirmed, and you confirm you are 18 or over and not in a restricted country.
- Before your first withdrawal: full identity verification, including documents, is required. Nothing is paid out until this is complete.
- At threshold points: additional checks can be triggered by cumulative deposits or withdrawals crossing defined internal limits, or by unusual activity patterns.
Documents we ask for
We only ask for what our licence requires, and nothing more. Each document is checked against the account details you registered, so small mismatches (an old address, a shortened name) can slow things down; keeping your profile up to date avoids that.
- Government-issued photo ID: passport, driver's licence or national ID card, valid and legible.
- Proof of address: a utility bill, bank statement or official letter dated within the last 3 months showing your name and residential address.
- Proof of payment method ownership: a photo of the card (with middle digits covered) in your name, or a screenshot of your e-wallet or crypto wallet showing the account holder.
How Verification Works Step by Step
The process
Most checks are finished within 24 hours of us receiving clear documents, because our compliance team reviews submissions daily rather than in weekly batches. Here is exactly what happens after you upload your documents.
- You receive a request by email or in your account with the list of documents required.
- You upload photos or scans through the secure verification section of your account. Email attachments are not accepted for security reasons.
- Our compliance team reviews each document within 24 hours.
- Approved documents are marked as verified and your account is cleared for withdrawal.
- If anything is unclear, we contact you with specific feedback on what to resubmit. We never reject a document without telling you why.
How your documents are protected
Files are stored on encrypted servers with access restricted to compliance staff who need them for verification or audit purposes. We do not share your identity documents with third parties except where our licence or applicable law requires it, and we never ask you to send documents through live chat or social media.
When We Ask for Source of Funds
Source of funds (SOF) is proof that the money you deposited came from a legitimate origin, such as salary, business income, investments or a property sale. It is a standard requirement of our licence for larger play, and it is requested only when the pattern of activity on your account crosses certain internal thresholds.
Typical SOF evidence includes recent payslips, a bank statement showing regular income, tax returns or a contract of sale. We ask because large or rapidly escalating deposits, especially where they are out of step with the account's history, can indicate either financial harm to you or third-party money moving through your account, and both outcomes are ones we are obliged to prevent. Sharing SOF does not affect your bonuses, VIP tier or withdrawal speed once reviewed.
Deposit and Withdrawal Checks
What we monitor
Every deposit and withdrawal passes automated screening against identity, location and payment-method data, with flagged transactions escalated to human review. Our stated limits apply to all players, and they are part of the monitoring framework rather than a separate marketing rule.
- Same-method rule: withdrawals are returned via the same method used to deposit, up to the amount deposited that way, with any balance paid to a verified method of your choice.
- Minimum deposit: 30 AUD.
- Minimum withdrawal: 30 AUD.
- Daily withdrawal cap: 16,000 AUD.
- Monthly withdrawal cap: 40,000 AUD.
- Withdrawal processing time: up to 3 days.
- Fees: we charge none, though your bank or payment provider may.
Patterns that trigger review
Rapid deposit-and-withdraw cycles with little play, deposits from cards or wallets registered in another person's name, and attempts to split amounts just under thresholds are the patterns most likely to hold a transaction. A review is not an accusation; in most cases a single clarifying document resolves it.
If Verification Fails
Consequences
Where documents are not provided or fail verification, we apply restrictions proportionate to the failure rather than an immediate ban. Withdrawals are always held, because paying unverified funds is the one outcome our licence does not permit under any circumstances.
- Pending documents: withdrawal requests are paused; play and deposits continue normally.
- Expired, unreadable or mismatched documents: we request a resubmission and hold withdrawals until a valid document clears.
- Suspected third-party funds or fraud: deposits may be returned to source, and the account is suspended pending investigation.
- Refusal to verify: the account is closed and any remaining balance is refunded to a verified payment method in your name, minus deposits we are legally required to return to origin.
- Repeated evasion (multiple accounts, false details): permanent closure across all linked accounts.
How Long We Keep Records
We retain identity documents and transaction records for the period our licence and applicable law require after account closure, so that records remain available for regulatory audits, financial investigations and dispute resolution. Retention exists to protect players as much as regulators: if a dispute arises years later, the verified record is what settles it.
Once the retention period expires, documents are securely deleted. You may request confirmation of what we hold about you, or ask for a correction, at any time by emailing [email protected], and we will respond within the timeframe our licence obliges us to meet.
Frequently asked questions
Why was I asked for documents at Dragonslots Casino after already playing for weeks?
Full identity verification is required before your first withdrawal, not at registration, so many players receive the request only when they cash out. It is a licence requirement and applies to every account.
How long does verification take?
Our compliance team reviews documents within 24 hours of receiving them, provided they are legible and match your account details. If something is unclear, we contact you with specific feedback.
Can I withdraw to a different method than I deposited with?
Withdrawals go back to the same method used to deposit, up to the amount deposited that way. Any remaining balance can be paid to another verified method in your name.
Is my passport safe with you?
Documents are stored on encrypted servers with access limited to compliance staff, and we never request documents via live chat, email attachments or social media.
What happens if I refuse to verify my account?
Withdrawals are held. If verification is not completed, the account is closed and any balance is refunded to a verified payment method in your name, with deposits we are legally required to return to origin sent back to source.