Responsible Gaming at Dragonslots
Pokies and live tables are here for fun, full stop. If your play stops feeling like entertainment, we have practical tools on this page you can switch on yourself, right now, plus free Australian support services you can call in confidence.
Our Commitment to You
We recognise that gambling carries real risk, and we act on it rather than leaving wellbeing to chance. Our systems monitor play patterns, and sudden shifts in deposit frequency, session length or chasing behaviour can trigger a discreet check-in from our team.
Reality checks appear on screen at intervals you choose, showing time elapsed and net result for the session. Our support staff, available 24/7 on live chat and at [email protected], receive training in handling limit requests and self-exclusion with sensitivity and speed. Nothing you tell us about wanting to slow down gets judged or delayed.
Warning Signs to Watch
Problem gambling rarely announces itself. It tends to build quietly, and the people affected are often the last to notice. These signs are drawn from clinical screening criteria used across Australia. One or two occasionally is not a diagnosis; a persistent cluster is worth acting on.
- Chasing losses with bigger or more frequent bets to win money back
- Hiding your play, deposits or statements from family and friends
- Borrowing money, or using funds earmarked for bills, to gamble
- Gambling to escape stress, low mood or boredom rather than for fun
- Irritability or restlessness when trying to cut down or stop
- Lying about how much time or money you spend on pokies
- Neglecting work, study, sleep or relationships because of gambling
- Repeated unsuccessful attempts to stop or set limits that keep slipping
Tools You Can Set Today
Every control below lives in your account under Profile, then Responsible Gaming, and each one takes effect immediately. Lowering any limit is instant; raising one needs a 24-hour cooling period, and during that window we will ask you to confirm the change in writing.
- Deposit limits: cap the amount you can deposit per day, week or month, stopping further deposits once the cap is reached.
- Loss limits: set the maximum you are prepared to lose in a period, after which play blocks until the period resets.
- Wagering limits: restrict total bets placed, independent of wins and losses, useful for capping spin volume.
- Session reminders: on-screen reality checks every 15, 30 or 60 minutes showing elapsed time and net position.
- Session timeouts: short breaks of 24 hours to 7 days that log you out and block re-entry until expiry.
- Cooling-off periods: a 30-day pause that blocks play and marketing while your balance stays untouched.
- Self-exclusion: a firm, long-term opt-out from your account, detailed in the next section.
- Reality check summaries: a weekly email with your actual deposit, loss and session figures, so the numbers are in front of you.
How Self-Exclusion Works
Durations and what happens
You can request self-exclusion for 24 hours, 7 days, 30 days, 6 months or permanently. Contact our support team via live chat or [email protected] and the exclusion is applied within 15 minutes, no questions asked and no justification required.
Once active, your account is locked, marketing stops, and any remaining balance is returned to your original deposit method within the standard withdrawal window of up to 3 days. Open bets already placed run to settlement; new bets and deposits are blocked. Withdrawals of an existing balance remain available for the full exclusion period, so you never lose access to your own funds.
| Duration | Effect | Reactivation |
|---|---|---|
| 24 hours to 7 days | Timeout, play blocked, marketing paused | Automatic at expiry |
| 30 days | Cooling-off, balance held | Automatic at expiry |
| 6 months | Full self-exclusion | Written request, 7-day review |
| Permanent | Account closed after balance paid out | Not reversible |
Reactivation procedure
For the 6-month option, reactivation needs a written request after the term ends, followed by a 7-day cooling period so the decision cannot be made on impulse. During permanent self-exclusion we do not allow new accounts under your details, and accounts created to circumvent an exclusion are closed on detection with balances forfeited.
Keeping Minors Off Our Site
Dragonslots accepts players 18 and over only, no exceptions. Before your first withdrawal we complete KYC verification: government-issued photo ID, proof of address less than 3 months old, and payment method confirmation, processed within 24 hours. Age screening also runs at registration.
If you share a device with young people, we urge you to keep login details private and never save them in a shared browser. Parental control software such as Net Nanny, Qustodio or the free tools built into Windows Family Safety and Apple Screen Time can block gambling sites outright. Any account we find to belong to a minor is closed immediately and remaining deposits refunded.
Free Help Across Australia
Our tools help you manage play on our site; the services below help with the underlying situation, and they cost nothing to use. Every call is confidential and staffed by counsellors who specialise in gambling harm.
- Gambling Help Online: 1800 858 858, gamblinghelponline.org.au, 24/7 phone and live chat with free counselling
- Lifeline: 13 11 14, lifeline.org.au, 24-hour crisis support if gambling is affecting your mental health
- Financial Counselling Australia: 1800 007 007, ndh.org.au, free independent advice on gambling debt
Talk to Our Support Team
Mentioning gambling concerns to our team gets priority handling, not scripts. Live chat runs 24/7, or email [email protected] with the subject line Responsible Gaming and your request goes to a trained specialist. We will never market bonus offers to an account with an active limit or exclusion, and we do not use promotional pressure to pull anyone back after a break.
Frequently asked questions
Can I set more than one limit at a time?
Yes. You can combine daily, weekly and monthly deposit limits with loss limits, wagering limits, session reminders and a timeout simultaneously. Each applies independently.
Will I lose my balance if I self-exclude?
No. Remaining funds are withdrawn to your original deposit method, with processing up to 3 days. Withdrawal access stays open even while an exclusion is active.
How fast does a deposit limit take effect?
Immediately after you confirm it in Profile and Responsible Gaming. Lowering a limit is instant; raising one triggers a 24-hour cooling period.
Is Gambling Help Online free?
Yes, calling 1800 858 858 and using gamblinghelponline.org.au is free and confidential, 24 hours a day, anywhere in Australia.