Your Privacy at Dragonslots
This policy explains what personal data we collect when you play at Dragonslots Casino, why we collect it, who we share it with and the rights you hold over it. We run this site under licence 8048/JAZ2021-042 and hold ourselves to Australian Privacy Principle standards.
What Data We Collect
When you register, deposit, play or contact support, we gather the personal data needed to run your account and meet our legal obligations. We only collect what the purpose requires.
- Identity data: full name, date of birth, email address, phone number and residential address
- Verification documents: government-issued ID, proof of address less than 3 months old and payment method verification for KYC
- Transaction data: deposits, withdrawals, bonuses claimed and wagering records
- Technical data: IP address, device and browser type, operating system and approximate location
- Gameplay behaviour: games played, session times, bet sizes and win/loss history
- Marketing preferences: whether you opted in to emails, SMS or promo alerts
How We Use Your Data
We use your data to create and manage your account, process deposits and withdrawals through methods such as PayID, Visa and Bitcoin, and complete KYC checks before your first withdrawal, usually within 24 hours.
The same data drives fraud prevention and responsible-gambling monitoring: deposit and loss limits, session reminders and self-exclusion all depend on it. Where you have given consent, we also send you bonus offers and tournament news such as our Dragon's Egg monthly prize pool. Finally, we keep records to satisfy our Curaçao licence conditions and anti-money-laundering duties.
Our Legal Bases
Contract: we process identity and transaction data because they are necessary to provide the gaming services you signed up for. Without them we cannot hold funds, settle bets or pay withdrawals.
Legal obligation: KYC verification, AML record-keeping and regulator reporting require us to process certain data regardless of consent, and we retain those records for the periods the law prescribes.
Legitimate interest: fraud detection, security monitoring and service improvement rely on legitimate interests balanced against your rights. This covers device and IP logging and gameplay pattern analysis.
Consent: marketing communications and non-essential cookies run only with your consent, which you may withdraw at any time without affecting prior processing.
How Long We Keep It
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- Identity and account data: while your account is active, then 5 years for regulatory records
- KYC documents: 5 years after account closure
- Transaction data: minimum 5 years under AML rules
- Gameplay and device logs: up to 24 months for fraud and dispute resolution
- Marketing preferences: until you withdraw consent or delete your account
Who We Share It With
We never sell your personal data. We share it only with parties who help us operate the casino, and each one is bound by contractual confidentiality and security obligations.
Payment processors handle your deposits and withdrawals; KYC and AML providers verify your documents; game studios receive only the identifiers needed to credit your play; regulators may receive reports under our licence; and analytics services help us improve site performance under strict data-processing terms.
Rights You Can Exercise
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- Access: get a copy of the personal data we hold about you
- Rectification: correct data that is wrong or out of date
- Erasure: request deletion where no legal retention duty applies
- Portability: receive your data in a machine-readable format
- Objection: object to processing based on legitimate interest
- Withdraw consent: stop marketing and optional cookies at any time
Cookies and Tracking
We use essential cookies to keep you logged in and secure your session, plus optional analytics and marketing cookies that run only with your consent. The cookie banner on first visit lets you accept or reject each category.
Full details of every cookie, its purpose and its lifespan sit on our dedicated Cookies Policy page, where you can also change your choices later.
How We Protect Your Data
All traffic between your device and our servers is encrypted with TLS. Data at rest is encrypted, access is limited to staff who need it for their role, and every access is logged and reviewed.
If a data breach occurs that is likely to cause you serious harm, we notify you and the relevant regulator without undue delay, in line with the Notifiable Data Breaches scheme. Our support team is reachable 24/7 at [email protected] if you spot anything unusual on your account.
Frequently asked questions
Does Dragonslots Casino sell my personal data?
No. We share data only with payment processors, KYC and AML providers, game studios, regulators and analytics services that help us run the casino, all under confidentiality obligations.
How do I stop marketing emails?
Use the unsubscribe link in any email, change your preferences in your account settings, or email [email protected] to withdraw consent.
Why do you need my ID for withdrawals?
Our Curaçao licence and AML duties require KYC verification before your first withdrawal. We need a government ID, proof of address under 3 months old and payment method verification, processed within 24 hours.
How long do you keep my transaction history?
At least 5 years after your last activity, because our licence and anti-money-laundering obligations require us to retain transaction and KYC records for that period.